Private Hire Operator licensed by Transport for London — Licence No. 11925
ICO Registration No. ZC085751
1. Who We Are
LGL Ride is a trading name of Lumaritho Group Ltd, a company registered in England and Wales.
- Company number: 16846525
- Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Operating Centre: 450 Bath Road, Longford, Heathrow, UB7 0EB, United Kingdom
Lumaritho Group Ltd is a licensed Private Hire Operator regulated by Transport for London (TfL). The Operator Licence number is 11925.
For the purposes of UK data protection law, Lumaritho Group Ltd acts as the Data Controller.
2. What Information We Collect
We collect only the information necessary to provide private hire services.
Booking Information
- Passenger name
- Email address
- Phone number
- Pickup and drop-off addresses
- Date and time of journey
- Flight details, where applicable
Technical Information
- IP address
- Basic website usage data for security and operational purposes
We do not collect unnecessary or excessive personal data.
3. How We Use Your Information
Your personal data is used strictly to:
- Process and manage booking requests
- Confirm and fulfil journeys
- Communicate with you regarding your booking
- Maintain booking and operational records
- Comply with legal and regulatory obligations
We do not sell, rent, or use your data for unrelated marketing purposes.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity — to provide requested transport services
- Legal obligation — to comply with TfL and UK regulatory requirements
- Legitimate interests — to operate and improve our services in a controlled and secure manner
5. Data Sharing
Your personal data may be shared only where necessary:
- With licensed private hire drivers assigned to your booking
- With other licensed private hire operators where a booking is lawfully subcontracted
- With trusted third-party service providers supporting business operations, such as communication or payment processing
- Where required by law, court order, or regulatory authorities, including Transport for London
We do not sell or rent personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil booking and operational requirements
- Comply with TfL record-keeping obligations
- Meet legal, tax, and regulatory requirements
Typical retention periods may extend up to 6–7 years where required for legal or financial compliance.
7. Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
Access to personal data is restricted to authorised personnel only.
8. International Data Transfers
Where third-party service providers are used, personal data may be processed outside the United Kingdom.
In such cases, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
9. Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion, where legally permissible
- Request restriction of processing
- Object to processing in certain circumstances
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Contact
If you have any questions or wish to exercise your rights, please contact:
- Lumaritho Group Ltd
- Email: booking@lglride.co.uk
- Operating Centre: 450 Bath Road, Longford, Heathrow, UB7 0EB, United Kingdom
You may also contact the Information Commissioner's Office at: https://www.ico.org.uk